know’N’act works as a system of independent modules, skillfully integrated to deliver a unified customer experience. These module includes:

Features

Features

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Instant Insight

Utilizes several front-end triggers (NFC tags, QR codes, URLs, digital ink readers, SMS and more) to enable users to provide real-time, location-based feedback. Our proprietary system provides a rich dashboard to analyze the feedback, with full reports and heat maps for you to know exactly what is going on where.

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Campaign Manager

Enables you to configure exactly how you manage your reaction to customer feedback. This includes several components that work together or independently of one another.
Coupon Manager – Generates coupons based on business rules you establish such as providing a name and email address for further contact.
Redemption Manager – Checks against the database for valid coupons. Redemption Manager then logs redemptions and tracks overall numbers as part of its real-time reports.
Sweeps Manager – Enables you to offer a mobile sweeps as part of your incentive. With our built-in system, you can create business rules for the sweeps, generate your end user agreement, get their buy-in online, and securely provide their log in and personal information to the system. You can then run the sweeps, track entries, generate winners, and drive communications to the winners.
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Email Manager

Enables you to connect with your users who’ve participated in feedback and asks them for permission to reengage them through email. Our Email Manager offers easy-to-use templates and simple list management through a CRM-type system. It’s a great way to build long-term relationships with your customers.

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Alerts Manager

Sets permissions and access rights for different people in your organization to receive alerts based on business rules. For example, a store manager can receive a real-time alert through SMS and email while HQ receives daily alerts about consolidated reports for each branch. You decide what constitutes “good” and “bad” feedback in your environment and what triggers alerts to your staff and automated responses to the consumer. We manage all information collected with the appropriate security so there is minimal chance of abuse.

Copyright 2015 know’N’act

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