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Know – Real-time, location based customer insights
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Act - Smarter, instant customer engagement

Every interaction you have with your customers presents you with an opportunity to strengthen your relationship with them. Getting real-time insight into the quality of customer interactions can provide a big first step. Adding the ability to immediately connect with customers and address their experiences, good or bad, gives you a uniquely powerful customer engagement platform to help you grow your business.

know’N’act enables you to tell exactly when, where, and why a customer is having a good or bad experience and respond to the situation in real-time. Using only a customer’s smartphone, well-placed signage with NFC tags, QR codes, short codes or tiny URLs, you can easily drive your customers to tell you just what they think and respond instantly.

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So how does know’N’act work?

know’N’act is a cloud-based service that uses our proprietary InstantInsight system to gather real-time, location-based, and contextual feedback from your audience. With know’N’act, we help you create a targeted campaign, generate the right response triggers such as NFC tags, QR codes or short codes, incorporate them into your signage, review real-time reports and take appropriate action to engage your customers immediately. Our easy-to-use, wizard-driven guides and templates help you quickly stream through the entire process.

To start using know’N’act, all you have to do is follow these three simple steps:

  • Sign up for our service
  • Create a campaign using our campaign wizard
  • Post the signage (with NFC tags, QR codes, short codes) at strategic locations

All your customers need is a smartphone and either a NFC or QR code reader or the ability to type an address into their browser. We take care of the rest.

In addition to customer feedback, know’N’act also enables you to actively and fruitfully engage with your customers through instant coupons, offers to join your club, and more — whatever is most impactful for your business. Our mobile campaign manager helps you create the right offers for your customers so you can build long-term and meaningful relationships that drive your business growth!

Got your own CRM system or Call Center? No problem. know’N’act will integrate with your existing system, enabling you to create a seamless enterprise wide customer engagement platform.

Just some of the organizations using know’N’act